Customer Service

  1. Uncategorized & Customer Service

    Pay by Finance

                                                                 Finance FAQ   How do I choose to PaybyFinance? Just select the finance option on the checkout page.   Who is eligible to apply for online finance? ...
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  2. Customer Service

    All divan beds and mattresses made in United Kingdom

    All of our products are kept in stock here in the UK. The simple reason so we can provide you with a quick service. Items can be collected from our warehouse and delivered to your doorstep. Saving you on the most important things, time and money. By keeping stock here in the UK, it keeps logistics simple allowing you to enjoy some quality TIME...
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  3. Customer Service

    5 year guarantee

    Look out for the Asterix! Any product marked with an Asterix comes with our exclusive 5 year guarantee. Now that’s a sigh of relief. That’s peace for your mind. That is smart buying. If the product has an Asterix then a 5 year guarantee applies. Those without still benefit from a 1 years guarantee. Please ensure all products are checked on delivery...
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  4. Customer Service

    Customer Feedback

    We love to make our customers happy and actively thrive on positive feedback; it makes us work even harder knowing that we are providing the best all round service that we possibly can! We are of course always open to suggestions, so if you think we can improve in any way please do let us know via the Contact Us link, Thanks! ...
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  5. Customer Service

    Important Delivery Information

    It is very important that you or anyone you have arranged to take delivery of your order has read this page and is clear on the procedure for accepting deliveries with respect to signing for the goods. General Every order you place with us will be delivered free direct to your front door, except areas marked in Delivery Coverage at the foot of this page...
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  6. Customer Service

    Returns & Manufacturer Defects

    Returns We have a 14 day money back guarantee. If for any reason you do not wish to keep your items then return them to us in their original unopened condition with original packaging seals intact and we will refund the value of your goods. We recommend that you send these items with postal insurance (special delivery) as BedzRus cannot accept responsibility for items damaged...
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  7. Customer Service

    Our Showroom Location

    As well as our popular online store here at, we also have a showroom and we would love you to come and shop for the best deals on beds in person! We are based in Bradford, West Yorkshire where you can view a selection of our products including our ex-display range which is very competitively priced. Please note that showroom items must be viewed...
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  8. Customer Service

    What Is Live Help?

    Live help enables you to talk to one of our operators over the internet for instant help and advice. All our operators are trained members of our sales team. How do I use Live Help? If you click on the top right 'Live Help' logo on our web site, it will open up a small window which will start a Live Chat session with...
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